We work primarily with real estate agents, home builders, general contractors, small businesses, legal firms and various financial services businesses across Western North Carolina.

Think closing gifts, post-project thank-yous, referral appreciation, and client check-ins! If you're outside that space and think we're a fit, reach out — we're always happy to chat.

Turnaround depends on order size and season — typically 3-5 days from order to ship for 25 pieces. Rush requests may be available depending on current capacity, just ask!

Yes — we'll send a (digital) sample of messaging and font, before full production begins.

One round of revisions to your wording is included. Changes requested after production has started may include an additional fee, so we always confirm final content with you before we pick up the pen.

Pricing covers writing, materials (card stock, envelopes), and preparation. Mailing/postage and rush fees, if applicable, are quoted separately.

We process payments securely through Square. A deposit (or full payment for smaller orders) is required to begin work, with any remaining balance due before shipping — full terms are outlined in our client agreement.

Should you prefer check or money order, we will support what works best for you.

Orders can be canceled for a refund (minus any non-refundable deposit) before production begins. Once we've started handwriting your order, it's considered final, since materials and time are already committed.

Always. Recipient names, addresses, and any business details you share are used only to complete your order and are never sold or reused elsewhere.